The Helpdesk

Although it’s just a fraction of what we do, the Helpdesk is, by far, the most visible aspect of our work for our clients. Indeed, for many, it is synonymous with our Managed Services. When an IT issue arises impairing the smooth running of business, the critical path to getting back to work often runs through the Aptus Helpdesk. We know this and we take our responsibilities seriously. Help is just a phone call away.

Expertise On Demand

Highly trained, knowledgeable, experienced and, always, calm and patient, Aptus’ Helpdesk engineers are there when you need them. We have a deserved reputation for our speed-of-response and ability to resolve matters quickly, following well-established procedures whilst retaining flexibility. The issue, whatever it is, will be dealt with the urgency it demands.

Whether addressing the matter in the background via a remote login or talking even the most novice user through a process, our engineers will work with you to resolve the issue. Should a full resolution take a little longer, whenever possible, we’ll offer a workaround to get you back up and running, whilst we dig deeper.

There are several ways of getting in touch. You can email us. In fact, even if you are not currently a client, if you have a problem, you can do this now. You can use our dedicated support portal which allows you to raise and monitor the progress of your tickets (as support request are known). Alternatively, you can call the Helpdesk directly and ask for your engineer (we ensure each client has a dedicated support engineer). Of course, some problems require a hands-on approach. When needed, one of our engineers will be out with you, on-site, working to resolve the problem.

There are many benefits to small and medium businesses in using an outsourced help desk. These include:

• Access to experienced IT professionals used to dealing with a wide variety of IT issues affecting both hardware and software across different operating systems.

• The Helpdesk engineers will have formal qualifications and through a continuing professional development programme will be up-to-date and familiar with recent IT developments.

• Improved costs. Creating an in-house helpdesk requires substantial upfront investment and ongoing costs.

• The solution scales easily.

There are many good reasons for outsourcing your IT support to Aptus Technology.

But there’s more to the Helpdesk than just resolving problems. It is there for all IT related matters.

This could include on and off-boarding employees when they join and leave. It’s there when passwords are to be reset, when access permissions to files need to be added or removed. It could be to supply managers with IT related performance statistics. As the single point of contact for all matters IT, the Aptus Helpdesk plays a vital role in the smooth running of our clients’ businesses.

No matter what, no matter where, Aptus keeps your business moving forward

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